FAQs
Would You Do A Big Favor For Wholesaler Or Interior Designer?
Yes, we offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please feel free to reach us through contact form.
How Long Will It Take To Arrive After Making Purchase?
Please refer to our shipping policy carefully and be patient for any additional delay in the current situation. Normally, our order processing time will be in 1-3 business days and shipping time could be 3-24 business days to buyer's shipping address except for some conditions: Out of Stock Items, Custom Light Fixture, Oversized Items, Ship from China factory to U.S.
What Is The Warranty Period Of Your Products?
We would offer five-year warranty for the items all buyers bought from us and send accessory replacements except for human damages or fault.
Could I Make Return After I Receive The Purchased Item?
Of Course, we support product exchange or return in 30 calendar days since you receive the package. In this period, feel free to contact us for acquiring more details, as well if necessary.
Who Will Bear The Possible Customs Tax?
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at lightige.com For further details of charges, please contact your local customs office.
Do You Ship Worldwide?
So far, it is available to ship to some areas and countries as listed on the page Shipping Policy.
We will send you email notification once it is shipped out and always take care of the shipping process until the package reaches to your door. Feel free to get in touch with us info@lightige.com or follow the tracking information with track number through order status.